Terms & Conditions

OVERVIEW

Welcome to Suradha Foods.

These Terms & Conditions govern your access to and use of www.suradhafoods.in ("Website"), including all products, services, content, features, and transactions made through the Website.

Throughout these Terms, the words "Suradha Foods", "we", "our", and "us" refer to Suradha Foods, while "you", "your", and "customer" refer to every visitor, buyer, or user of this Website.

By accessing, browsing, registering, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on the Website.

If you do not agree with these Terms, please discontinue the use of this Website immediately.

SECTION 1 – ELIGIBILITY TO USE

Use of this Website is permitted only to individuals who are legally capable of entering into binding contracts under the applicable laws of India.

If you are under the age of 18 years, you may use this Website only under the supervision of a parent or legal guardian who accepts responsibility for your actions and purchases.

By using this Website, you confirm that all information provided by you is true, accurate, and complete.

SECTION 2 – ONLINE STORE

Suradha Foods offers premium-quality dry fruits, nuts, seeds, saffron, spices, gourmet foods, gift hampers, and related products through this Website.

Product availability may vary from time to time depending upon stock availability, seasonal sourcing, supplier availability, or operational requirements.

We reserve the right to discontinue, modify, replace, or limit any product without prior notice.

SECTION 3 – ACCOUNT RESPONSIBILITY

Certain services may require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out using your account.

You agree to notify us immediately if you believe your account has been accessed without authorization.

Suradha Foods shall not be liable for any loss resulting from unauthorized use of your account due to your negligence.

SECTION 4 – PRODUCT INFORMATION

We make every reasonable effort to display product descriptions, nutritional information, images, packaging, ingredients, sizes, and prices accurately.

However:

• Actual product colours may vary depending on your device screen.
• Packaging may change from time to time.
• Natural products may differ slightly in appearance, texture, colour, or size.
• Minor variations do not constitute defects.

Product images are intended for illustration purposes only.

SECTION 5 – PRICING

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may be revised without prior notice due to market conditions, supplier pricing, taxation changes, or promotional campaigns.

If an incorrect price is displayed because of a technical or human error, Suradha Foods reserves the right to cancel or refuse the order before dispatch and issue a full refund where applicable.

SECTION 6 – ORDERS

Once an order is placed, you will receive an order confirmation via email and/or SMS.

Receipt of an order confirmation does not constitute acceptance of your order.

We reserve the right to:

• accept or reject any order,
• limit quantities purchased,
• verify customer information,
• cancel suspicious or fraudulent transactions,
• refuse bulk purchases made for unauthorized commercial resale.

Orders may also be cancelled if products become unavailable before dispatch.

SECTION 7 – PAYMENTS

We support secure payment methods including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Razorpay
• Cash on Delivery (where available)

All online payments are processed through trusted third-party payment gateways using secure encryption technologies.

Suradha Foods does not store your complete card details, PINs, CVV numbers, or banking passwords.

SECTION 8 – SHIPPING & DELIVERY

Delivery timelines displayed on the Website are estimates and may vary due to:

• courier delays,
• weather conditions,
• festivals,
• public holidays,
• natural disasters,
• strikes,
• government restrictions,
• remote delivery locations.

While we strive to deliver orders within the estimated time, delays beyond our reasonable control shall not constitute a breach of these Terms.

SECTION 9 – RETURNS & REFUNDS

Returns and refunds are governed by our Return & Refund Policy available on the Website.

Customers are encouraged to review that policy before making a purchase.

Approval of any return or refund request is subject to inspection and compliance with the stated eligibility conditions.

SECTION 10 – PROMOTIONAL OFFERS

From time to time, Suradha Foods may offer promotional discounts, coupon codes, seasonal offers, cashback programs, or gift campaigns.

Such promotions:

• are available only for the specified duration,
• cannot be exchanged for cash,
• may not be combined with other offers unless expressly permitted,
• may be modified or withdrawn without prior notice.

Any misuse of promotional offers may result in cancellation of the order.

SECTION 11 – USER CONDUCT

While using this Website, you agree not to:

• violate any applicable law,
• attempt unauthorized access to our systems,
• interfere with Website security,
• upload malicious software,
• impersonate another person,
• submit false information,
• misuse promotional offers,
• copy Website content without permission,
• disrupt the operation of the Website.

Violation of these Terms may result in suspension or permanent restriction of access.

SECTION 12 – INTELLECTUAL PROPERTY

All Website content including but not limited to:

• logos,
• trademarks,
• graphics,
• product images,
• icons,
• banners,
• text,
• software,
• page layouts,
• branding,
• designs,

is the exclusive property of Suradha Foods or its licensors and is protected under applicable intellectual property laws.

No content may be reproduced, copied, modified, distributed, or commercially used without prior written permission.

SECTION 13 – THIRD-PARTY LINKS

This Website may contain links to third-party websites for customer convenience.

Such links do not imply endorsement by Suradha Foods.

We are not responsible for the availability, accuracy, privacy practices, products, services, or content of third-party websites.

Your use of such websites is entirely at your own risk.

SECTION 14 – DISCLAIMER

The Website and all products, services, information, and content are provided on an "as available" and "as is" basis.

While we make reasonable efforts to maintain accurate information, we do not guarantee that the Website will always remain uninterrupted, error-free, secure, or completely free from technical issues.

Information published on the Website is intended for general informational purposes and should not be considered medical, nutritional, or professional advice.

Customers are advised to consult qualified professionals where appropriate.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Suradha Foods shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• use of the Website,
• inability to use the Website,
• delays in delivery,
• third-party service interruptions,
• payment gateway failures,
• courier delays,
• technical issues,
• loss of profits,
• loss of business,
• data loss.

Our total liability, if any, shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Suradha Foods, its directors, employees, affiliates, partners, service providers, and representatives from any claims, liabilities, losses, damages, legal costs, or expenses arising out of:

• violation of these Terms,
• misuse of the Website,
• infringement of third-party rights,
• unlawful activities conducted through your account.

SECTION 17 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to the Website at any time if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, or unlawful conduct.

Termination shall not affect any rights or obligations accrued before such termination.

SECTION 18 – GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Suradha Foods.

SECTION 19 – CHANGES TO THESE TERMS

Suradha Foods reserves the right to update, modify, revise, or replace these Terms & Conditions at any time without prior notice.

Updated versions will become effective immediately upon publication on the Website.

Your continued use of the Website after such updates constitutes acceptance of the revised Terms.