Privacy Policy

At Suradha Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.suradhafoods.in, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information to provide you with a secure and personalized shopping experience.

2. How We Use Your Information

The information collected is used to provide a smooth and secure shopping experience.

We may use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Respond to enquiries
• Improve our products and services
• Personalize your shopping experience
• Send order confirmations and shipping updates
• Detect fraudulent activities
• Maintain website security
• Improve website performance
• Comply with legal obligations

We only collect information necessary for legitimate business purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain login sessions
• Improve website performance
• Understand visitor behaviour
• Analyse website traffic
• Provide personalized recommendations

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

4. Payment Security

Suradha Foods does not store your complete debit card, credit card, UPI PIN, or banking credentials on its servers.

All online payments are securely processed through trusted payment gateways that comply with industry security standards.

Payment information is encrypted during transmission using secure technologies.

5. Order Information

When you place an order, we maintain records including:

• Products Purchased
• Order Value
• Shipping Details
• Delivery Status
• Transaction Reference
• Invoice Information

These records are maintained for customer service, warranty, legal compliance, accounting, and order management purposes.

6. Sharing of Information

Your personal information is never sold or rented to third parties.

Information may only be shared when necessary with trusted service providers, including:

• Delivery Partners
• Courier Companies
• Payment Gateway Providers
• Technology Service Providers
• Government Authorities (when legally required)

Each partner receives only the information necessary to perform their specific services.

7. Marketing Communications

With your consent, we may send updates regarding:

• New Product Launches
• Exclusive Offers
• Seasonal Discounts
• Festival Collections
• Promotional Campaigns
• Important Service Announcements

You may unsubscribe from promotional communications at any time using the unsubscribe option or by contacting our support team.

8. Data Security

Protecting customer information is a priority at Suradha Foods.

We implement appropriate technical and organizational security measures including:

• Secure Servers
• SSL Encryption
• Access Controls
• Database Protection
• Regular Security Monitoring
• Limited Employee Access
• Secure Payment Processing

Although we strive to protect your information using commercially acceptable methods, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide customer support
• Maintain transaction records
• Meet accounting requirements
• Comply with applicable laws
• Resolve disputes
• Enforce our policies

When information is no longer required, it is securely deleted or anonymized wherever reasonably possible.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of eligible personal data
• Withdraw marketing consent
• Request information regarding stored personal data

To exercise any of these rights, please contact our support team.

11. Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy practices.

Suradha Foods is not responsible for the privacy policies or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into binding contracts.

We do not knowingly collect personal information from children below the applicable legal age without appropriate parental or guardian consent.

If such information is discovered, reasonable steps will be taken to remove it.

13. Policy Updates

Suradha Foods reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments.

Any revisions will become effective immediately upon being published on this page.

Users are encouraged to review this Privacy Policy periodically to remain informed.