Return & Refund Policy

Terms & Conditions

At Suradha Foods, we are committed to delivering premium-quality dry fruits, nuts, seeds, saffron, and gourmet products. Every order is carefully packed and inspected before dispatch. However, if you receive a damaged, defective, expired, or incorrect product, we will be happy to assist you in accordance with this Return & Refund Policy.

By placing an order on www.suradhafoods.in, you agree to the terms and conditions mentioned below.

Return Eligibility

A return request may be considered only under the following circumstances:

• You receive a damaged product.
• You receive an expired product.
• You receive a defective or contaminated product.
• You receive a product that is different from the item ordered.
• The product is damaged during transit.

All return requests are subject to verification and approval by the Suradha Customer Support Team.

Conditions for Returns

To be eligible for a return or replacement, the following conditions must be met:

• A return request must be raised within 7 days from the date of delivery.
• The product must remain unused and in its original condition.
• The original packaging, labels, and seals must be intact.
• The original invoice or proof of purchase must be available.
• The product must not be tampered with or intentionally damaged after delivery.

For food safety and hygiene reasons, opened, used, or partially consumed products are not eligible for return or refund, unless the product received is damaged, expired, defective, contaminated, or different from what was ordered.

Returns requested due to personal taste, preference, or change of mind after opening the product will not be accepted.

Replacement of any product is subject to stock availability at the time of processing the request.

How to Request a Return

To initiate a return or replacement request, please email us at:

Please include the following details:

• Order ID
• Product Name
• Reason for the return request
• Clear photographs of the product received
• Batch Number (clearly visible)
• Photographs of the outer package if it was damaged during delivery

The request should be submitted within 3 days of receiving the order for faster resolution.

Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation will no longer be possible. In such cases, customers may request a return only if the order qualifies under the conditions stated in this policy.

Refund Policy

Once the returned product reaches our facility, it will be inspected by our Quality Assurance Team.

After successful verification, we will notify you via email or phone regarding the approval or rejection of your refund request.

Non-Returnable Items

For health, hygiene, and food safety reasons, the following items are generally not eligible for return or refund:

• Opened food products
• Used or partially consumed products
• Products without original packaging
• Products damaged due to improper handling after delivery
• Products returned beyond the eligible return period

These restrictions do not apply if the product received is damaged, expired, defective, contaminated, or incorrect.